{"id":2145,"date":"2020-04-23T07:36:52","date_gmt":"2020-04-23T07:36:52","guid":{"rendered":"https:\/\/smartstand.individuelcosmetics.com\/?page_id=2145"},"modified":"2021-10-04T16:19:23","modified_gmt":"2021-10-04T14:19:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/smartstand.individuelcosmetics.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ – WHAT OUR CUSTOMERS USUALLY ASK<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I know which capsule is right for my skin?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

2 options:<\/p>

You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis<\/p>

OR<\/p>

Click on the link for self-diagnosis<\/a> to choose the right individual packages<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I operate the device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Here are some links for the tutorials:<\/p>

power connection<\/a>Turn device On \/ Off buttons<\/a>\u00a0\u00a0 \u00a0 \u00a0<\/p>

Connecting Technology head to Capsule<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I order capsules?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
  1. Choose one of the packages offered according to the problem and solution for your skin<\/li>
  2. Choose one Of the 4 subscription tracks.<\/li>
  3. Click on the desired track, enter it to shopping cart and make the purchase<\/li>
  4. the package will be sent to your home.<\/li><\/ol>

    Inside you will find the capsules plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I sign up for the warranty for the device?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Click here<\/a><\/p>

    In addition – after completing this form for two years warranty, you will automatically receive a third-year warranty as benefit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the capsule sterile?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Definitely!<\/strong> Individuel capsules are completely sterile and under the strictest conditions. We put our customer’s safety a first priority and therefore investing our maximum effort and attention on this issue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan anyone else use the device or the Technology head?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    As for the device and the Technology head: <\/strong>One of the advantages of the Individuel Pro device \u2013 is that since the device – and the Technology heads are completely separate from each other (and from the capsule), there is no problem that more than one person will use them both.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan anyone else use the same capsule?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    NO. Once its opened it is for personal use only.A capsule is for a single use only.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use the capsules with more products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Definitely possible to use this device together and separately with other devices and care products<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to purchase another treatment package in addition to the one I purchased?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Absolutely<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I already have a package and I want to purchase a single capsule?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Simply click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if the device malfunctions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If it’s possible for you to reach the point of purchase, you will receive an exchange device.If not,Please contact our customer service via contact form<\/a> or by email info@individuelcosmetics.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCancellation policy, returns and refunds<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Please visit the following\u00a0 links:<\/p>

    Return & exchange policy<\/a><\/p>

    Terms and conditions<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    FAQ – WHAT OUR CUSTOMERS USUALLY ASK How do I know which capsule is right for my skin? 2 options: You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis OR Click on the link for self-diagnosis to choose the right individual packages […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"\nFAQ - Individuel Cosmetique<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Individuel Cosmetique\" \/>\n<meta property=\"og:description\" content=\"FAQ – WHAT OUR CUSTOMERS USUALLY ASK How do I know which capsule is right for my skin? 2 options: You can either visit one of our points of sale, where one of our individual experts will be conducting a skin analysis OR Click on the link for self-diagnosis to choose the right individual packages […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smartstand.individuelcosmetics.com\/de\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Individuel Cosmetique\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-04T14:19:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/smartstand.individuelcosmetics.com\/#website\",\"url\":\"https:\/\/smartstand.individuelcosmetics.com\/\",\"name\":\"Individuel Cosmetique\",\"description\":\"Smart Stand Concept\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/smartstand.individuelcosmetics.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/smartstand.individuelcosmetics.com\/faq\/#webpage\",\"url\":\"https:\/\/smartstand.individuelcosmetics.com\/faq\/\",\"name\":\"FAQ - Individuel Cosmetique\",\"isPartOf\":{\"@id\":\"https:\/\/smartstand.individuelcosmetics.com\/#website\"},\"datePublished\":\"2020-04-23T07:36:52+00:00\",\"dateModified\":\"2021-10-04T14:19:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/smartstand.individuelcosmetics.com\/faq\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/smartstand.individuelcosmetics.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/smartstand.individuelcosmetics.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/smartstand.individuelcosmetics.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Individuel Cosmetique","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"de_DE","og_type":"article","og_title":"FAQ - Individuel Cosmetique","og_description":"FAQ – WHAT OUR CUSTOMERS USUALLY ASK How do I know which capsule is right for my skin? 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